En Espaņol

If you are experiencing an emergency or need to speak to someone immediately, call 311 or 704-336-7600 ~ 24 hours a day. 

Water Bill Questions or to apply for a New Service

General Comment Form -For general questions and suggestions.  Email responses may take longer than two business days.  Call 311 or 704-336-7600 if you need immediate attention, to start new account, or discuss water bill. 

Compliments and Customer Feedback Form - Rate our customer service or to submit a compliment.  Call 311 or 704-336-7600 if a current issue needs to be resolved.

Construction Project Questions

Backflow and Irrigation Publications 

Report a Wastewater Odor - Regarding wastewater plants or pipes.  If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately.