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Through this website, you can request information from or make comments and suggestions to Charlotte-Mecklenburg Utilities.  The list below describes the different online forms you can access. 

If you are experiencing a water emergency or suspect a sewage overflow or spill, call 311 ~ 24 hours a day, seven days a week. 

If you have a question or concern that needs immediate attention, please call 311 instead of filling out one of the below forms.  Response may take more than one business day.

General Comment Form
For general questions and suggestions. 

Customer Feedback Form                                                                     Rate our customer service or to submit a compliment.  Please call 311 if a current issue needs to be resolved.

Engineering Forms or Construction Project Questions
For capital improvement maps, new service applications, etc.

Backflow Publications
For documents about backflow issues.

Report an Odor Form
For reporting odors regarding wastewater plants or pipes.

You can click here to find phone numbers and contact information for each division within Charlotte-Mecklenburg Utilities.