1. Model Neighborhood Indicator: Emergency services delivered in a timely manner.
Standard Service Delivery
Charlotte-Mecklenburg Police Department:
- Emergencies (10 minutes or less)
- Immediate Calls (20 minutes or less)
- Routine Calls (45 minutes or less)
Charlotte Fire Department:
- Emergency calls (6 minutes or less)*
Medic:
- Life-threatening calls (11 minutes or less)**
- Non-life threatening calls (13 minutes or less)
Responsible / Accountable:
- Charlotte Mecklenburg Police Department 704.353.1000
- Medic/911 704.943.6000
- Charlotte Fire Department 704.336.2441
* 80% of the time; ** 90% of the time
What Neighborhoods Can Do:
- Actively form and/or participate in a Neighborhood Crime Watch Program and have active bi-monthly meetings; recruit and train neighborhood block captains.
- Diversify neighborhood leadership by involving neighborhood youth.
Invite community police officers to attend meetings and report all suspicious activities.
2. Model Neighborhood Indicator: Appropriate
lighting provided.
Standard Service Delivery
- Charlotte Department of Transportation (CDOT) will pay for the installation of standard, non-decorative lighting that consists of a 150-watt fixture mounted at 25 ft. on a 30 ft. pole and connected to a six ft. over hanging bracket.
- Poles are spaced 150 ft. to 200 ft. apart.
Responsible / Accountable:
- Charlotte Department of Transportation (CDOT) 704.336.4118
- Charlotte Mecklenburg Police Department Crime Prevention 704. 336.2310
- Neighborhood Development 704.336.2061
- City/County Customer Service 704.336.7600
What Neighborhoods Can Do:
- CDOT will consider lighting upgrades as appropriate. For lighting improvements, submit a petition or joint lighting request from a minimum of four residents of bordering properties. After approval, CDOT and Duke Power will collaborate on a street light plan for your area.
- The City's Neighborhood Matching Grant funds can be used to purchase and install decorative lighting. Call City/County Customer Service for general information at (704) 336-7600.
3. Model Neighborhood Indicator: Positive and strong
problem solving relationships to reduce crime and increase perception of safety.
Standard Service Delivery
- Community police work with neighborhoods to develop problem-solving partnerships that identify and address crime and quality of life issues affecting the community.
Responsible / Accountable:
Charlotte Mecklenburg Police Department Crime Prevention 704.336.2310
Neighborhood Development 704.336.2061
City of Charlotte Solid Waste Services 704.336.2673
City Manager's Office 704.336.2241
Charlotte Mecklenburg Community Relations Committee 704.336.2424
Neighborhood Associations
What Neighborhoods Can Do:
- Organize and develop an active Neighborhood Crime Watch program by introducing community members to the Police Response Team concept.
- Educate and encourage greater participation of residents through activity in neighborhood organizations and teams.
- Ensure neighborhood associations and residents understand the importance of reporting graffiti incidents on a timely basis and have access to public educational materials.
