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Frequently called Water & Land Resources and related numbers:
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| Emergencies (chemical spills, flooding) |
911 |
| Blocked storm drain on street/road |
311 |
| Commercial Technical Answer Center (Construction) |
704-336-3829 |
| Creeks blocked by debris |
311 |
| Drainage problems on private property |
311 |
| Erosion (Construction sites/City of Charlotte) |
311 |
| Erosion (Construction sites/outside City limits) |
704-336-5500 |
| Erosion (streambank) |
704-336-5500 |
| Flood zone determinations |
704-336-4237 |
| Floodplain Development Permits (new construction) |
704-336-3728 |
| Floodplain Development Permits (improvement to existing building in floodplain) |
704-336-4237 |
| Floodplain Occupancy Holds |
704-336-3728 |
| Groundwater/private wells |
704-336-5500 |
| Illegal dumping in creeks |
704-336-5500 |
| Individual water and wastewater systems |
704-336-5500 |
| Residential Technical Answer Center (Construction) |
704-432-7822 |
| Sanitary sewage spills |
311 |
| Septic Tanks |
704-336-5500 |
| Storm Water billing |
704-336-2211 |
| Storm Water Fee Credits |
704-432-0006 |
| Underground Storage Tank |
704-336-5500 |
| Volunteer for storm water or groundwater programs |
704-336-5500 |
| Well water testing (private wells) |
704-336-5500 |
Related Services:
Groundwater/Wastewater Services is also part of Mecklenburg County's Environmental Health Department.
Some of Land Development's tasks are done in coordination with Charlotte Code Enforcement and Mecklenburg County Code Enforcement
Tap water or sanitary sewer questions?
Storm water billing is done through Charlotte-Mecklenburg Utilities.
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