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Assistance Programs

Free Tax Preparation

Internal Revenue Services (IRS)
Five Resource Square
10715 David Taylor Dr., Suite 1-300
Charlotte, NC 28262
(704) 548-4100

If you earn less than $49,000 or qualify for an earned income credit you may have your income tax returns completed at the IRS office free of charge. 
Drop in during normal business hours.
What To Bring:
- Photo Identification 
- Total amount paid for child or dependent care & providers
- Social Security Cards for you, spouse and all dependents. 
- Birth dates for you, spouse and all dependents. 
- Wage and earning statements from ALL employers or sources (W-2, 1099, W-2G, 1099-INT, 1099-DIV) 
- Total amounts of itemized deductions (charitable contributions, other property taxes, etc.) 
- For direct deposit of refund, bank documents showing routing and account numbers. 

Free Tax Preparation & E-Filing
Filing Season 2010
All locations are Wheelchair Accessible
TTY Users Call RELAY NC #711

AARP Tax-Aide
Low to Moderate Income Seniors/Families

Friendship Missionary Baptist Church  (February 2 –  April 14)
3301 Beatties Ford Road, Charlotte,  NC 28216
Appts:  Tuesday, 11:00 a.m. – 2:00 p.m.; Wednesday, 11:00 a.m. – 6:00 p.m.; Saturday, 10:00 a.m. - 2:00 p.m.
704-391-6690

Levine Senior Center  (February 1 – April 15)
1050 DeVore Lane, Matthews, NC  28105
Appts:  Monday, 8:00 a.m. – 12:00 p.m.; Thursday, 9:00 a.m. – 1:00 p.m.
704-846-4654.

Myers Park Baptist Church  (February 1 – April 13)
1900 Queens Road, Charlotte NC  28207
Appts:  Monday, Tuesday, 11:00 a.m. – 2:30 p.m.
704-365-1995

Shamrock Senior Center  (February 1 – April 12)
3925 Willard Farrow Dr., Charlotte NC  28215
Appts:  Monday, Friday, 10:00 a.m. – 1:00 p.m.
704-531-6900

Charlotte Mecklenburg Library - South County (February 3 – April 14)
5801 Rea Road, Charlotte, NC  28277
Appts:  Wednesday, Friday, 9:00 a.m. – 1:00 p.m.
704-416-6600  (Option 4)

Charlotte Mecklenburg Library - Steele Creek (January 30 – April 15)
13620 Steel Creek Road, Charlotte NC  28273
Appts:  Thursday, Saturday, 9:30 a.m. – 1:30 p.m.
704-416-6800

Tyvola Road Senior Center  (February 2 – April 15)
2225 Tyvola Road, Charlotte, NC  28210
Appts:  Tuesday, Thursday, 9:30 a.m. – 1:30 p.m.
704-522-6222

Charlotte Mecklenburg Library-University City (February 2 – April 15)
301 East W.T. Harris Blvd, Charlotte, NC  28262
Appts:  Tuesday - Thursday, 9:30 a.m. – 12:30 p.m.
704-416-7200  Now thru February 2
704-416-7252  After February 2

VITA
Income Must Be No More Than $49,000

Ada Jenkins Center  (January 29 – April 12)
212 Gamble Street, Davidson, NC  28036
Appts:  Monday, 4:00 p.m. – 8:00 p.m.; Friday, 9:00 a.m. – 1:00 p.m.
Walk-In:  Saturday, 9:00 a.m. – 1:00 p.m.
704-896-0471 Ext. 614

Charlotte Mecklenburg Library - Main (January 26 – April 15)
310 N. Tryon Street, Charlotte, NC  28202
Appts:  Tuesday, 4:00 p.m. – 8:00 p.m., Thursday, 5:00 p.m. – 8:00 p.m.
Walk-In: Saturday, 9:00 a.m. – 2:00 p.m.
Additional Hours January, February, April:  Appts, Tuesday, Thursday 12:00 p.m. – 2:00 p.m.
704-562-9295

First Legacy Community Credit Union  (January 16 – March 30)
431 Beatties Ford Road,  Charlotte, NC  28216
Appts:  Sunday, 2:00 p.m. – 5:00 p.m.
Walk-In:  Monday, Tuesday,  5:30 p.m. – 9:00 p.m.;  Saturday, 9:00 a.m. – 2:00 p.m.
704-375-5781 (Option 6)

Goodwill Industries  (January 25 – April 15)
2122 Freedom Drive, Charlotte, NC  28208
Appts:  Monday, Tuesday, Thursday, 6:00 p.m. – 9:00 p.m.
Walk-In:  Saturday, 9:00 a.m. – 2:00 p.m.
704-916-1685

St. Paul Baptist Church  (January 28 – April 15)
1401 Allen Street, Charlotte, NC  28205
Appts:  Tuesday, Thursday, 6:00 p.m. – 9:00 p.m.
704-517-5932

Spanish Speaking Preparers:
Latin American Coalition  (January 31 – April 15)
4938 Central Avenue, Charlotte NC  28205
Appointments ONLY
Wednesday, Thursday, 5:30 p.m. – 8:30 p.m.;  Sunday, 1:00 p.m. – 5:00 p.m.
704-941-2556

Vietnamese Speaking Preparers:
Boat People SOS  (January 30 – April 11)
5505 Executive Center Drive, Ste. 108, Charlotte NC  28212
Appts: Saturday, Sunday, 9:00 a.m. – 5:00 p.m.
704-567-2320

Available for deaf or hard of hearing customers ONLY:
Div of Svcs for the Deaf & Hard of Hearing  (February 4 –  April 15)
5501 Executive Center Drive, Ste. 101, Charlotte NC  28212
Appts: Monday, 12:00 p.m. – 5:00 p. m.; Thursday, 2:00 p.m. – 7:00 p.m.
704-568-8558 (voice & video)

VITA
Income Must Be No More Than $49,000

Ada Jenkins Center  (January 29 – April 12)
212 Gamble Street, Davidson, NC  28036
Appts:  Monday, 4:00 p.m. – 8:00 p.m.; Friday, 9:00 a.m. – 1:00 p.m.
Walk-In:  Saturday, 9:00 a.m. – 1:00 p.m.
704-896-0471 Ext. 614

Charlotte Mecklenburg Library - Main (January 26 – April 15)
310 N. Tryon Street, Charlotte, NC  28202
Appts:  Tuesday, 4:00 p.m. – 8:00 p.m., Thursday, 5:00 p.m. – 8:00 p.m.
Walk-In: Saturday, 9:00 a.m. – 2:00 p.m.
Additional Hours Jan, Feb, April:  Appts, Tuesday, Thursday 12:00 p.m. – 2:00 p.m.
704-562-9295

First Legacy Community Credit Union  (January 16 – March 30)
431 Beatties Ford Road,  Charlotte, NC  28216
Appts:  Sunday, 2:00 p.m. – 5:00 p.m.
Walk-In:  Monday, Tuesday,  5:30 p.m. – 9:00 p.m.;  Saturday, 9:00 a.m. – 2:00 p.m.
704-375-5781 (Option 6)

Goodwill Industries  (January 25– April 15)
2122 Freedom Drive, Charlotte, NC  28208
Appts:  Monday, Tuesday, Thursday, 6:00 p.m. – 9:00 p.m.
Walk-In:  Saturday, 9:00 a.m. – 2:00 p.m.
704-916-1685

St. Paul Baptist Church  (January 28 – April 15)
1401 Allen Street, Charlotte, NC  28205
Appts:  Tuesday, Thursday, 6:00 p.m. – 9:00 p.m.
704-517-5932

Spanish Speaking Preparers:
Latin American Coalition  (January 31 – April 15)
4938 Central Avenue, Charlotte NC  28205
Appointments ONLY
Wednesday, Thursday, 5:30 p.m. – 8:30 p.m.;  Sunday, 1:00 p.m. – 5:00 p.m.
704-941-2556

Vietnamese Speaking Preparers:
Boat People SOS  (January 30 – April 11)
5505 Executive Center Drive, Ste. 108, Charlotte NC  28212
Appts: Saturday, Sunday, 9:00 a.m. – 5:00 p.m.
704-567-2320

Available for deaf or hard of hearing customers ONLY:
Div of Svcs for the Deaf & Hard of Hearing  (February 4 – April 15)
5501 Executive Center Drive, Ste. 101, Charlotte NC  28212
Appts: Monday, 12:00 p.m. – 5:00 p.m.; Thursday, 2:00 p.m. – 7:00 p.m.
704-568-8558 (voice & video)

Tax Preparers bilingual in French, Creole, Croatian, Bosnian, & Serbian available at VITA sites by appointment:  704-943-9513

What To Bring:
- Photo Identification 
- Total amount paid for child or dependent care & providers
- ID or SS Number
- Social Security Cards
- birthdates for you, spouse and all dependents. 
- Settlement Statement from home purchase (For first-time homebuyers credit)
- Wage and earning statements from ALL employers or sources (W-2, 1099, W-2G, 1099-INT, 1099-DIV) 
- Tax Year 2008 Federal and State Return
- Tax Year 2009 tax package if one was received
- Total amounts of itemized deductions (charitable contributions, auto taxes paid, other property taxes, etc.) 
- To file a "married filing joint" return electronically, both spouses must be present to sign forms.
- For direct deposit of refund, bank documents showing routing and account numbers. 
NO Returns requiring a Schedule C will be prepared

FOR GENERAL INFORMATION ONLY:  704-943-9635

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Utilities Commission Moratorium

If a household is served by a regulated electric or natural gas company, service cannot be discontinued until the customer receives a written notice.  The household must be allowed to make installment payments over six months for past and current bills.  In addition, service cannot be stopped from November through March for a household who:
1.  Cannot pay its utility bill; and
2.  Has a member who is elderly (65 years of age or older) or disabled; and
3.  Has been certified as eligible for the Low Income Energy Assistance Program.

For more help with the Utilities Commission Moratorium call Just1Call at 704-432-1111.

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Weatherization Program and Heating and Air Repair & Replacement  Program  - Free

Gaston County Community Action has the state contract for Mecklenburg and Union counties

Detailed Information on the Weatherization Assistance Program and Heating & Air Repair & Replacement Program

1801 N. Tryon Street, Suite 334
Charlotte, NC   28206
Telephone:  704-940-1752
Gaston Number:  704-866-8721

You Do Not have to own your own home to be eligible.  Renters must have written permission from their landlord.  Available for single family homes, apartments, condominiums and mobile homes.

Free:
Evaluation, clean & tune of major air & heat source (central air unit, furnace & heat pump)
- Weatherization to your home
- Insulation in your attic, walls & crawlspace
- Smoke/Co alarm
- Furnace filters
- Aerorators (2) for kitchen & bathroom faucet
- Low-flow showerhead

Call 704-940-1752 for more information.

http://www.eere.energy.gov/weatherization/

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VISION USA
(Volunteer In Service In Our Nation)
VISION USA, started nationwide in 1991, is a program developed by doctors of optometry who are members of the American Optometric Association to provide free eye exams to low income working Americans. 

VISION USA is now open year-round.

Eligibility:

  • Have a job or live in a household where there is one working member;
  • Have no vision insurance;
  • Have income below an established level based on household size; and
  • Not have had an eye exam within two years.

How To Get Care:

Call at 1-800-766-4466, 7:00 a.m. - 9:00 p.m., CST, Monday through Friday.

Or write to:
VISION USA,
243 North Lindbergh Blvd.
St. Louis, MO 63141; or

If you have questions, you may contact the coordinator for the State of North Carolina:  

Sue Gardner
North Carolina State Optometric Society
Box 1206
Wilson, NC   27894
252-237-6197

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