Mecklenburg County established an eGovernment Strategic Plan in 2005. Full participation from all parts of the organization allowed the eGovernment Strategic Plan to accurately reflect the County's needs.

What is eGovernment?

eGovernment is electronic customer service. This includes residents filling out online forms, reserving a park facility, looking up information on the web, and paying for County services online. It also includes County employees accessing computer systems and applications, locating electronic information, gaining access to IT services and resources, and many other tasks. In essence, eGovernment includes all services, both internal and external, delivered by information technology.

The eGovernment Strategic Plan identifies key business needs and develops information technology strategies that will enable the County to achieve its goals. It provides a basis for information technology decisions, including IT priorities, budgets, and resources.

Read the 2007 eGovernment Strategic Plan (pdf)