The Business Division is made up of 5 components that provide services in all areas depending on need. The division is comprised of Patient Registration/Patient Accounts, Medical Records, Purchasing and Switchboard areas. This division offers comprehensive support to the clinical functions within MCHD. The Business Division is responsible for tracking patient flow from the initial contact to record maintenance and billing.

PATIENT ACCOUNTS

Patient Accounts is responsible for processing claims and payments for service patients received through Mecklenburg County Health Department. All insurance inquiries, individual account payments, and billing to third parities are processed through this Department. In addition, we provide support to programs by posting funds to specific programs and offering reports that provide assistance for budget requirements.

Contacts:
Main Office Number (704) 336-8609
Desmond Sullivan, Business Manager
(704) 432-3077, fax (704) 353-0143

Douglas Crim, Patient Accounts Supervisor
(704) 336-8579, fax (704) 353-0143

MEDICAL RECORDS

The Medical Records department, though one department, is located at the Billingsley Road and Beatties Ford Road sites. It employs 14 medical record clerks, 1 open order expeditor, 2 supervisors and 1 manager. Approximately 40,000 records are handled monthly for the following clinics/services of the Health Department: Family Planning, WIC, Immunization, Refugee, STD, Myelo, Women's Health, correspondence, faxing, audits, Nurse / Dr. requests, duplications, name changes and annual purging. Additionally, the Mailroom/Stockroom staffs are included within this department.

Contacts:
Doris North, Manager
(704) 336-4754, fax (704) 336-4629

Angie Craig, Supervisor
Billingsley Office - (704) 336-4741, fax (704) 336-4659
Beatties Ford Road Office - (704) 336-6499, fax (704) 336-5769

PATIENT REGISTRATION/DATA ENTRY

Patient Registration, a component of the Business Division, is responsible for switchboard operation, the registration of patients; collections for services received, appointment scheduling, and information accuracy (including all payor sources). The department also handles routine patient inquiries/problems, and works closely with other departments to insure patient satisfaction.

Contacts:
Desmond Sullivan, Business Manager
(704) 432-3077, fax (704) 353-0143

Yvonne Douglas, Supervisor Beatties Ford Road
(704) 336-6409, fax (704) 392-1518

Eva Nation, Supervisor Billingsley Road and Eastland 
(704) 336-4771, fax (704) 432-2979