The Communications Division of the Charlotte Fire Department is a stand-alone 24-hour emergency communications center that is responsible for matching the public's requests  with the resources of the Fire Department. The Division assures prompt response to both fire and medical emergencies.

Staffing
The division is staffed by 33 Telecommunicators including 5 supervisors on 3 shifts. Each shift is staffed with:
   - 1 Telecommunicator II
   - 1 Lead Telecommunicator I
   - 5-6 Telecommunicator I's.

  One Telecommunicator III is used as a training officer; another Telecommunicator III is used for administrative and Quality Assurance.  A Telecommunicator III and a Telecommunicator II are responsible for GIS/mapping and computer support, and a Communications Manager oversees all communication functions.

In July 2007, we took delivery of our Field Comm Unit.  To learn more, click here.

In early 2008, we took delivery of our new Mobile Operations Center.

Statistics
Calls dispatched for Fiscal Year 2007:

EMS        FIRE       TOTAL
55,965     31,831      87,796

Calls dispatched for Fiscal Year 2006:

EMS        FIRE       TOTAL
52,514     31,832     84,346