Business eServices Government Visitors Departments

View Text Only FAQ's Ask CFD Notify Me Station Map Event Calendar Print this Page

Command Staff   Recruitment   Divisions   - Communications - Training - Logistics - Adminstration Division - Honor Guard - Fire Investigation Task Force - Operations   Fire Prevention Bureau   Fire Station Locator Map   Fire and Life Safety   Emergency Management   History   Media Room   CFD Pipe Band   A-Z Index

Departments / Fire / Divisions / CFD Telecommunications Survey Fire Communications Survey   Contact Information First Name Last Name Home Phone Number E-Mail Address Address City State Zip   Call Information Date of Service Requested (mm/dd/yyyy) Time of Request (00:00 AM/PM) Incident/Case Number (if known) The Phone Number Called From   Survey Questions Was the phone answered in a timely manner? Yes No Was the Telecommunicator polite and courteous while speaking with you? Yes No If you had an emergency call, how would you rate the Telecommunicator's ability to remain calm, handle the emergency and put you at ease? Excellent Good Fair Poor Due to high call volume, it is sometimes necessary to put a non-emergency call on hold. If the Telecommunicator put you on hold, how long did you wait for them to come back on the line? 0-1 minutes 1-3 minutes 3-5 minutes More than 5 minutes If you were placed on hold, did the Telecommunicator, upon returning, explain to you why you were asked to hold? Yes No If you requested information, was the information you were given helpful in solving your situation? Yes No How would you rate the Telecommunicator's knowledge as it pertained to your situation? Excellent Good Fair Poor Do you feel the Telecommunicator was actually listening to your call? Yes No Did the Telecommunicator explain to you what action the Fire Department would take? Yes No Overall, how would you rate the service you received from the Charlotte Fire Department Telcommunications Division? Excellent Good Fair Poor Do you have any additional comments you would like to make regarding the Charlotte Fire Department Telecommunications Division?

Contacts Site Help 311 Requests Notify Me Maps / GIS Privacy Notice Legal Information