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Centralized Intake (General Social Work Questions)

List of Questions:

  1. I need someone to be with my relative while I work. What are my options?
  2. I am homeless and need a place to live - where can I go?
  3. My relative wants to stay in his own home but needs some assistance. Who can help him?
  4. I can no longer drive and need transportation to the doctor. What are some possible resources for me?
  5. I am over 60 and cooking has become a problem. What can I do?
  6. I have applied for disability and am waiting for it to be approved. I do not have any money. Where can I get temporary assistance?
  7. My neighbor has been losing weight and falling. I'm concerned about him. What should I do?
  8. My husband has Alzheimer's and I'm trying to care for him myself at home. Who can look after him while I run errands?
  9. My medicine is so expensive and I can't afford it anymore. What can I do?
  10. I don't have enough money to pay my bills (rent, food utilities, etc.) each month.  Who can help?
  11. My mother can't take care of herself anymore and she is refusing to go to a nursing home. I can't take care of her and there is no one else to do it. What can I do?
  12. My parents need to get out of the house more and socialize. What is available for senior citizens?

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Answers:

  1. I need someone to be with my relative while I work. What are my options?

    Possible resources include:

    • Adult Day Care Centers
      • Adult Care And Share - 6709 Idlewild Rd - 704-567-2700
      • New Friends - 5600 The Plaza - 704-531-7663
      • Spencer PALS - 2422 Ashley Rd - 704-333-5581
      • Selwyn Life Center - 1921 Vail Ave - 704-379-5005
      • Pritchard PALS - 1201 South Blvd - 704-370-0093
      • University Adult Day Care - 1324 East Mallard Creek Church Road - 704-510-0030
    • Grandmothers Sitting Service - 704-332-5386.
    • Private In Home Agencies - look under Home Health Services in the Yellow Pages.
    • Call Centralized Intake at 704-336-4812 to learn about our In-Home Aide Services and our Caregiver Support Program.

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  2. I am homeless and need a place to live. Where can I go?
    • George Shinn Shelter (for men) - 1210 N, Tryon St - 704-334-3187
    • Salvation Army Shelter (for women and children) - 534 Spratt St - 704-334-4731
    • Battered Women's Shelter (for women and children in domestic violence situations) - 704-332-2513
    • Housing Authority, - 1301 South Blvd -704-336-5183
    • Centralized Intake - 704-336-4812 - can assess individual situations and offer recommendations.

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  3. My relative wants to stay in his own home but needs some assistance. Who can help him?
    • For Medicaid eligible individuals:
      • Community Alternatives Program (CAP) - 704-336-4700
      • Personal Care Services (look under Home Health in the Yellow Pages)
    • Private Home Health Agencies (look under Home Health in the Yellow Pages)
    • Call Centralized Intake - 704-336-4812 to find out about our In-Home Aide Services, Medicaid, and to discuss other options.

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  4. I can no longer drive and need transportation to my medical appointments.  What are some possible resources for me?
    • Red Cross Transportation Services - 704-347-8211
    • SFA Human Services Transportation for Medicaid recipients- 704-336-4812

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  5. I am over 60 and cooking has become a problem. What can I do?
    • Friendship Trays- 704-333-9229
    • Call Centralized Intake - 704-336-4812 to find out about the Senior Nutrition Programs offered.

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  6. I have applied for disability and am waiting for it to be approved. I have no money. What can I do?
  7. My neighbor has been losing weight and falling. I'm concerned about him. What should I do?

    Call Centralized Intake at 704-336-4812 to discuss your concerns. Your neighbor my be in need of Adult Protective Services or an Outreach visit.

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  8. My husband has Alzheimer's and I'm trying to care for him myself at home. Who can look after him while I run errands?
    • Call a home health agency listed in the phone book.
    • Call Centralized Intake - 704-336-4812 and ask about our Respite services.

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  1. My medicine is so expensive and I can't afford it anymore. What can I do?
    • Call Medicaid at 704-336-4812 to see if you are eligible.
    • Carolinas Medical Center clinic patients can use their pharmacy.
    • Contact the drug companies or your physician and ask about the pharmaceutical patient assistance programs.

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  2. I don't have enough money to pay my bills (rent, food utilities, etc.) each month. Who can help?
    • The Charlotte Housing Authority (704-336-5183) has some low cost housing options. 
    • Food Stamps - 704-353-1500
    • Medicaid - 704-336-4812
    • Special Assistance/In-Home -  for individuals who are eligible for Medicaid, have an Assisted Living level of care and who need assistance purchasing goods or services which would allow them to remain in their own homes. To apply call Centralized Intake at 704-336-4812.
    • Call Centralized Intake at 704-336-4812 for additional alternatives. 

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  3. My mother can't take care of herself anymore and she is refusing to go to a nursing home. I can't take care of her and there is no one else to do it. What can I do?Depending on the amount of care parents need, there may be services provided in the home that could enable your parent to stay home.  Some possibilities are:

    • Community Alternatives Program - Call the Health Department at 704-336-4700.
    • Medicaid Personal Care - Call Home Health agency listed in the phone book.
    • SFA's In-Home Aide Program - 704-336-4812.
    • Adult Day Care Centers - Go back to Question 1 in this list, or look under Day Care Centers for Adults in the phone book.
    • If your parent is unable to make his/her own decisions anymore you may need to petition the court to become your parent's guardian so you can make decisions on their behalf. The number for the Clerk of Court is 704-347-7806.
    • If you have Power of Attorney, check to see what kind it is and what action you can take.
    • If your parent has been harmed call Intake at 704-336-4812 and select option #3.

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  4. My parents need to get out of the house more and socialize. What is available for senior citizens?
    • The Senior Center at 2225 Tyvola Rd - 704-522-6222 - has a variety of scheduled activities for seniors.
    • Shepherd's Center -704-334-4637 -has planned activities. The hours are Monday-Friday 9-5pm.
    • Senior Directions Newsletter has information on activities for senior citizens. Free copies are located in most grocery stores.
    • Senior Nutrition Congregate Meals Sites provide lunch and socialization. Call Centralized Intake at 704-336-4812

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