Questions:

1. Can you recommend a facility for my mother? How do I know if this facility is a good one?
2. I want to open a rest home, or adult day home. How do I go about this?
3. Who can I call with a complaint about an adult care home?
4. What is the difference between a rest home and a nursing home?

Answers

1. Can you recommend a facility for my mother? How do I know if this facility is a good one?

   The public can call Centralized Intake at 704-336-3150 and set up a time to come in and view records for Mecklenburg County Adult Care Homes.  You may also ask the administrator for copies of any Corrective Action Reports within the last year.  For information on nursing homes, you can research their survey reports on www.medicare.gov.  You can also call the Division of Facility Services at 1-828-232-5084.
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2. I want to open an adult care home. How do I go about this?

   A Certificate of Need (CON) is required to open an adult care home licensed for 7 or more adults. You may pursue a license for a family care home, which is licensed for 2 to 6 adults.  Family Care Home Information sessions are held to educate the public on this licensure process.  You may call 704-336-6654 if you are interested in attending one of the training sessions. 
   
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3. Who can I call with a complaint about an adult care home?

   If the complaint is about conditions at the facility, call the Call Center at 704-336-3150.

   If the complaint concerns abuse, neglect, or exploitation of a resident, call Centralized Intake and choose option #3 to make an Adult Protective Services report. Intake staff will discuss the concerns with you if you are not sure how to make a report.
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4. What is the difference between an adult care home and a nursing home?

Adult care homes, are monitored by Mecklenburg County Department of Social Services. They provide 24 hour residential care to individuals who do not require supervision or monitoring by a registered nurse. A nursing home is a state licensed 24 hour facility that offers registered nursing supervision and monitoring.

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