Description of Services
How to Apply for Services
How to Open an Adult Care Home or Family Care Home
Program Contact Information
Frequently Asked Questions about Social Work
Mission
DESCRIPTION OF SERVICES:
Centralized Intake (CI) is the single portal of entry for information, referral, and initiation of services. CI is to Services for Adults what the emergency room is to the hospital. The CI process begins with an inquiry from a prospective client, family member, a member of the community, or an agency. Our highly skilled intake social workers screen and assess urgent complex requests for assistance via telephone, office, and home visit interviews and help the client access needed resources. Frequently Asked Questions.
Monitoring Unit provides Placement Services to long term care facilities. Adult Care Home Management is provided to heavy care Medicaid residents in adult care homes. Case management is also provided to older and disabled adults attending adult day care centers.
Adult Protective Services (APS) provides protective services to disabled adults, 18 years of age or older who are alleged to be abused, neglected, or exploited and in need of protection. APS Social Workers evaluate the reports and assess the disabled adult's capacity to consent for services. This unit also processes applications for guardianship in liaison with the local hospitals. Frequently Asked Questions
To report instances of abuse, neglect or exploitation of an older or disabled adult, please call 704-432-0059 immediately. On holidays, weekends, or after 5pm call 704-336-2273. Your call will be kept confidential.
Caregiver Support The Caregiver Support Program provides assistance to family and volunteer caregivers who provide assistance to the loved ones at home. Persons being cared for must reside in Mecklenburg County and be over the age of 60 or have Alzheimer's Disease or other dementia. Services include referrals to community agencies, education, and funding for respite services and supplemental services such as home modifications, nutritional supplements and adaptive equipment. All of this is focused on making the caregiver's role more manageable. Frequently Asked Questions
Guardianship provides services to individuals who have been declared mentally incompetent and who have no one else to assume this responsibility. Social workers aid in locating resources to meet the needs of these individuals in the least restrictive living arrangements. Frequently Asked Questions
Services to Maintain Independence (SMI) Social Workers help older and disabled adults access community resources and other services that will enable the individuals to remain safely in their own homes as long as possible. Frequently Asked Questions
Return to List of Services
- HOW TO APPLY FOR SERVICES:
- The individual needing services or someone acting on the individual's behalf can call the Citizen Information & Referral Line (704-336-3150) to request assistance. Requests for assistance can also be made in person. Please click on the word "Location" (or Program Contact Information at the bottom of this section) to view our address and hours of operation.
You can also initiate an application for Caregiver Support by sending an email to: caregiver@MecklenburgCountyNC.gov
HOW TO: Open an Adult Care Home or Family Care Home
A certificate of need is required for an Adult Care Home and a license is needed for a Family Care Home. Periodically the Services For Adults Division will hold information sessions to explain the process in detail and answer any questions individuals might have. Call 704-336-6654 to find out the date and time of the next information session.
Mission
The mission of Adult Social Work Services is to assure that the basic needs of older and/or disabled adults are met, that they are not abused, neglected or exploited and to empower individuals and community groups to become as self–sufficient and independent as possible.
Goal/Objective: 95% of older and disabled clients will have their basic needs met and will not be abused, neglected or exploited.
Description of Services
How to Apply for Services
How to Open an Adult Care Home or Family Care Home
Program Contact Information
Frequently Asked Questions about Social Work
Mission
