eGovernment is electronic customer service. It is Mecklenburg County's predominant enterprise strategy to manage information and data, and deliver services.
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eGovernment Strategies:
- Support mobile workers and customers
in accessing information and conducting business without traveling to County facilities
Improve collaboration for County knowledge workers and citizens to enable productivity, creativity, and innovation.
Expand self-service capabilities to enable anytime, anywhere access to information and services.
Improve usability and integration of data to provide easy and timely access to information by staff and customers and reduce or eliminate information silos.
Improve data management for County workers and customers.
Expand the use of web based tools and applications to allow users access to information anytime, anywhere.
Adopt more efficient technologies and work processes by streamlining business processes, using technology to gain more efficiency, and looking for innovative ways to solve business needs.
Expand disaster recovery and reliability within the information technology infrastructure for critical services.
Provide a sustained funding model for information technology needs to ensure that the County meets its overall goals and objectives.
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