The Office of Strategic Organizational Improvement (SOI) was established by the County Manager to lead the pursuit of more effective and efficient government services.

      Resources and Publications

• 2009 Annual Performance Report
• Strategic Business Plan 2008-2010 - Year 3
• Corporate Scorecard
• Annual Operating Budget
• eGovernment Strategic Plan

      Related Links:

• Connect to the Federal Government: USA.gov
• Connect to State Government: NC.gov
• U.S. Census Info for Charlotte
• U.S. Census Info for Mecklenburg County

      Commitment to Customer Service

The Customer Service Coordinating Council evaluates service improvement ideas and makes recommendations to the Executive Team.

• Council Charter
• Customer Service Standards
• Mystery Shopping
• 2008 Customer Satisfaction Index