To support its customer service philosophy, Mecklenburg County has developed five customer service standards, as follows:
Service Quality
Service quality is meeting and exceeding our customers' requirements and expectations within the context of achieving the organization's mission and legal mandates.
Ethics
Ethics can be defined as "doing what is fundamentally appropriate." We believe in the highest standards of lawful and ethical conduct. Our reputation for truthfulness, fairness, and honesty is earned by each of us in our daily work.
Timeliness
We are dedicated to meeting or exceeding customer expectations in a timely manner.
Courtesy and respect
We will show courtesy and respect for all customers while performing the services they require.
Communication
We will communicate clearly and deliberately with customers.
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