Radio and Security Services   704-336-3226
Enforces laws and local ordinances on County property and maintains the County's internal radio system.

Real Property Valuation  704-336-4600
All real property in Mecklenburg County must be listed and appraised with the Tax Office.

Recycling
- City   704-336-2673
All single-family residents and duplexes in Charlotte have been issued red "Curb It" containers for recycling.  Items should be collected in the container and placed at the curb on the specified curbside collection day.  Apartment and condominium complexes may use individual "Curb It" containers or a centralized collection bin.  There are also numerous drop centers located throughout the city.
- County    704-336-6087
Nine recycling centers are available countywide, for paper, plastic, metal and glass, plus such things as yard waste, clothing, glasses, appliances, batteries, motor oil and tires.  Mulch and compost are available for sale, and three free Swap Shops recycling household items you no longer need.    

Register of Deeds   704-336-2443
Records and stores all real estate and business documents, issues and maintains official records for marriages and military discharge records.

Rideshare   704-336-RIDE  (7433)
Citizens interested in car pooling or van pooling can get names of other interested commuters in their area by calling the Rideshare program.

Right of Way Protection   704-336-3893
The Charlotte Department of Transportation regulates encroachments into public street rights-of-way (underground cables and sprinkler systems, for example), coordinates removal of unnecessary obstructions in rights of way and processes requests for the abandonment of public street rights of way.

Risk Management    704-336-3301
Handles worker's compensation claims, provides loss control services and automobile and general liability claims for the City and County governments and the school system.

Road Closing   704-336-3893
See Permits

Road Construction  704-336-3893
See Streets

Sanitation   704-336-2673
The Sanitation Division is responsible for the collection of roll-out garbage containers, recyclables, yard waste collection and bulky items within the city limits.  Bulky item pick ups must be scheduled.  See Garbage, Recycling and Yard Waste.

Schools    980-343-7450

Science Museum   704-372-6261
See Museums

Senior Nutrition   704-336-4812
Provides hot lunches, wellness, and social programs for the elderly at 18 sites, as well as to those that are homebound.  See Services for Adults, Social Services.

Service Bills (Utilities)
Water/sewer and storm water  704-336-2211
There are several convenient ways to pay your bill:

• By mail to P.O. Box 3383, Charlotte, NC 28233-3831
• In person at the Charlotte-Mecklenburg Government Center (600 E. Fourth St.) or the West Area Center (4150 Wilkinson Blvd.) 8 a.m. to 6 p.m.
• At the 24-hour walk up drop box on the Davidson St. side of the Charlotte-Mecklenburg Government Center (600 E. Fourth St.), at the lower entrance, closes to Third St.
• At the 24-hour drive up drop box at Old City Hall (600 E. Trade St.) entering from Alexander St., 8 a.m. to 6 p.m.
• At the walk-up drop box at the Transportation Center (310 E. Trade St.) 8 a.m. to 6 p.m.
• Automatic bank drafts may be arranged.  Call 704-336-2121.

Services for Adults    704-336-4812
Protective, social, transportation and nutrition services for older and disabled adults.  See In-Home Aide Services, Senior Nutrition, Social Services.

Services for Adults - Intake   704-336-4812
(after hours for adult protection  704-336-CARE)
Accepts referrals for adult protective services, in-home aide services, placement services, adult day care, and senior nutrition services for older and disabled adults.

Services for the Elderly 704-432-1111

Sewer
- Backups, emergency, problems with service  704-357-6064
-Billing   704-336-2211
- New connections, tap-on fee  704-399-2221

Sewer Bills
- Water/sewer and storm water  704-336-2211
There are several convenient ways to pay your bill:

• By mail to P.O. Box 3383, Charlotte, NC 28233-3831
• In person at the Charlotte-Mecklenburg Government Center (600 E. Fourth St.) or the West Area Center (4150 Wilkinson Blvd.) 8 a.m. to 6 p.m.
• At the 24-hour walk up drop box on the Davidson St. side of the Charlotte-Mecklenburg Government Center (600 E. Fourth St.), at the lower entrance, closes to Third St.
• At the 24-hour drive up drop box at Old City Hall (600 E. Trade St.) entering from Alexander St., 8 a.m. to 6 p.m.
• At the walk-up drop box at the Transportation Center (310 E. Trade St.) 8 a.m. to 6 p.m.
• Automatic bank drafts may be arranged.  Call 704-336-2121.

Sheriff   704-336-2543
Operates jails, serves court orders and warrants, issues handgun permits, and provides courtroom security.  The Mecklenburg County Sheriff is elected county-wide to four-year terms.

Sidewalks
- City   704-336-2291
- Repair   704-336-3893
- Current construction   704-336-2291

Signs
- Report illegally posted signs    704-336-7600
- Obtain permit to erect a permanent sign   704-336-3569
- Report a damaged street or traffic sign   704-336-3893

Sister Cities Program   704-333-3399
Charlotte is actively involved in international Sister City exchange programs.  Currently Charlotte has a Sister City relationship with Arequipa, Peru; Baoding, People's Republic of China; Krefeld, Germany; Limoges, France; Voronezh, Russia; Wroclaw, Poland and Kumasi, Ghana.

Small Business Assistance 704-336-3380

Small Business Development Program
-  City  704-336-4138
The City's Small Business Enterprise Development Program (SBDP) assists small businesses in obtaining City contracts by providing contract information and training, setting SBDP participation goals, and through a small business loan fund program. This program also certifies small businesses as Small Business Enterprises.
-  County 704 336-4138
Provides minorities and women an equal opportunity to participate in County contracting and procurement.

Social Services   704-336-3150
Provides assistance to those unable to care for themselves, to help them become self-sufficient.  See Aid to Families with Dependent Children, Senior Nutrition, Services for Adults, Youth and Family Services.

Speakers Bureau
- City   704-336-7600
- County   704-336-2475
Guest speakers on City and County government are available for schools, community organizations, and neighborhood groups.  Tours of the Government Center are also available.

Speaking at City Council/County Commission Meetings
- City Clerk   704-336-2247 prior to 3 p.m. on the day of meeting to sign up to speak at the City Council meeting.  
- County Clerk   704-336-2559 to sign up to speak at the County Commission meeting.  Speakers also may sign up at the meetings.

Special Events and Festivals  704-336-2241

Special Services - City  704-336-2673
The Special Services Division is responsible for cleaning and maintenance of the Tryon St. Mall, dead animal collection, roll out cart delivery, street sweeping and debris removal from street rights-of-way.

Storm Water   704-336-RAIN  (7246)
The City and County have a program to repair and maintain the storm drains on both public and private property, and to prevent runoff from polluting streams.  A special storm water fee is charged each property owner based on the amount of impervious (hard surface) area.

Storm Water Bills
      Water/sewer and storm water  704-336-2211
There are several convenient ways to pay your bill:

• By mail to P.O. Box 3383, Charlotte, NC 28233-3831
• In person at the Charlotte-Mecklenburg Government Center (600 E. Fourth St.) or the West Area Center (4150 Wilkinson Blvd.) 8 a.m. to 6 p.m.
• At the 24-hour walk up drop box on the Davidson St. side of the Charlotte-Mecklenburg Government Center (600 E. Fourth St.), at the lower entrance, closes to Third St.
• At the 24-hour drive up drop box at Old City Hall (600 E. Trade St.) entering from Alexander St., 8 a.m. to 6 p.m.
• At the walk-up drop box at the Transportation Center (310 E. Trade St.) 8 a.m. to 6 p.m.
• Automatic bank drafts may be arranged.  Call 704-336-2121.
• On-Line

Streets
- Cleaning   704-336-4165   
See Special Services

- Construction    704-336-2261  
Road construction is continuous in Charlotte as existing roads are upgraded and new ones are constructed.

- Improvements:
         See Street Maintenance  704-336-2930 or
         Engineering & Property Management  704-336-2291
         Lights   704-336-3893   
Report broken or burned out street lights or request new street lights within the city limits.

- Sidewalk - City  704-336-3893
- Sidewalk Repair  704-336-3893
- Current Construction  704-336-3893
- Street/Lane Closings   704-336-3893   
The Charlotte Department of Transportation handles requests to temporarily close streets or lanes for construction purposes.

 - Street Maintenance   704-336-2930   
The Street Maintenance Division (CDOT) paves and patches the 1,750 miles of streets and clears them when ice and snow hamper travel.  The division maintains all City street except those with federal or state road numbers (i.e., US-74, I-77, I-85, NC-16, secondary road 1009)  Call 704-596-6900 to report problems with County and State roads which are maintained by the NC Department of Transportation.

Structured Day Program  704-336-3703
See Court Services

Substance Abuse   704-336-3067
Alcohol and drug abuse prevention, detoxification, residential treatment, aftercare and referral.  Available 24 hours a day.

Summer Youth Employment   704-336-3101
See Employment & Business Services

Tax Office   704-336-4600
Records and determines the value of all real and personal property in Mecklenburg County.  Collects taxes due to the City of Charlotte and Mecklenburg County.  New residents of Mecklenburg County are responsible for obtaining listing forms.

Taxicabs, Limousines, Other for-hire vehicles
Regulations for Passenger Vehicles for Hire are administered by the Charlotte Mecklenburg Police.

Television
- City  704-336-4239
- County   704-336-2475
- Television Studio   704-336-4239
Citizens can view information about City and County government on Time Warner Cable Channel 16.  Programming includes live coverage and re-telecasts of City Council and County Commission meetings, as well as public affairs and educational programs about local government.  The channel is operated by the City's Corporate Communications Office.  See Cable Television Services, Information.

Tire Pickup - City   704-336-2673
Call to request a curbside pickup within the Charlotte city limits.  Residents may also take tires to one of four County super recycling centers.  See Recycling.

Transportation    704-336-2261
- Carpool / Vanpool   704-336-RIDE (7433)  or 704-336-3896
- Charlotte Transit  704-336-3366
- Special Transportation - City  704-336-2637
- Special Transportation - County  704-336-4547
The Department of Transportation is responsible for projecting the City's transportation needs and ensuring they are met through new road construction, maintaining City streets and sidewalks, controlling the flow of traffic through street signs, marking, and computer-controlled signals.

Transportation for Human Services Clients   704-336-2146
Provides daily transportation to clients of human services and medical agencies.  Also delivers meals to home bound elderly.  See Social Services.

Trees, Landscaping and Shrubs    704-336-4262
The City employs a full time arborist and horticulturist to coordinate the design, planting and maintenance of flowers, shrubs and trees in the City's parks, medians and City-owned rights of way.

Urban Revitalization   704-336-3380
See Neighborhood Development

Utilities   704-399-2221
Supplies purified water to Charlotte-Mecklenburg residents, collects and treats wastewater, and maintains more than 5,200 miles of water and sewer lines.  (This has nothing to do with electrical, natural gas, or other power companies.)  See Water, Sewer, Services Bills, and Storm Water.

Vanpool    704-336-RIDE  (7433)
Commuters can obtain information on starting or joining a Vanpool.

Veterans Services    704-336-2102
Helps veterans, their families, and survivors in obtaining benefits.  Helps veterans with education and employment.

Victim Notification/Inmate Status   800-247-9658

Volunteers    704-336-4809
The Community Resources Office links client needs with social workers and community resources, to match givers and receivers year-round.  Individual departments also enlist the support of volunteers.  See Community Resources.

Voter Registration   704-336-2133
Register to vote at the Election Office  (741 Kenilworth Ave.) or any branch of the Library.  Mechanics and Farmers Bank, Matthews or Pineville Town Hall, or any Department of Motor Vehicles Drivers License Office.  See Elections.

Waste Reduction   704-432-3200
Mecklenburg County has a ten-year solid waste management plan to meet state and federal environmental goals for solid waste reduction.  See Recycling.

Wastewater Treatment  704-556-9397
For information about the treatment process or tour of the facilities, call the location in your area:
- Irwin Creek  704-357-1344 (Billy Graham Pkwy area)
- Mallard Creek  704-547-0680  (UNCC area)
- McAlpine Creek  704-542-0736  (So. Pineville area)
- McDowell Creek  704-875-6443  (No. Charlotte area)
- Sugar Creek   704-553-2124 (Tyvola Rd. area)

Water
- Emergency   704-336-2564
For 24-hour emergency water service/leaks
- Meter Box   704-336-2564
Call to report a broken meter box or missing lid
- Water Line Locator  800-632-4949
Citizens are to call to have the water lines located prior to digging
- Water Pressure/Quality    704-336-7600
To report any changes or problems with drinking water (low pressure, discoloration, taste or odor)
- Water/Sewer Bills  704-336-2211
See Service Bill, Sewer, and Storm Water
- Water/Sewer Service    704-336-2211
To activate an existing service for a residence or business, call or come to the Charlotte-Mecklenburg Government Center (600 E. Fourth St.) or send a letter of request to the Revenue Billing Center (P.O. Box 33831, Charlotte, NC 28233-3831).  To determine location of sewer lateral lines or key box locations for water liens call 704-399-2221
- Water System Protection   704-391-5145
Responsible for complying with EPA regulations, cross-connection control and backflow prevention requirements.

Water Bills
- Water/sewer and storm water  704-336-2211
There are several convenient ways to pay your bill:

• By mail to P.O. Box 3383, Charlotte, NC 28233-3831
• In person at the Charlotte-Mecklenburg Government Center (600 E. Fourth St.) or the West Area Center (4150 Wilkinson Blvd.) 8 a.m. to 6 p.m.
• At the 24-hour walk up drop box on the Davidson St. side of the Charlotte-Mecklenburg Government Center (600 E. Fourth St.), at the lower entrance, closes to Third St.
• At the 24-hour drive up drop box at Old City Hall (600 E. Trade St.) entering from Alexander St., 8 a.m. to 6 p.m.
• At the walk-up drop box at the Transportation Center (310 E. Trade St.) 8 a.m. to 6 p.m.
• Automatic bank drafts may be arranged.  Call 704-336-2121.

Welfare Fraud Hotline   704-353-0400
Call to anonymously report suspected welfare fraud.

Welfare Fraud Investigations   704-353-0600
Discovers, prevents and recovers overpayments in public assistance (welfare) programs.  See Social Services.

Wells, Private   704-336-5102

Women's Commission   704-336-3210
Resources and counseling services for women.  See Domestic Violence, Job Bank.

Work First   704-336-3150
Provides temporary financial assistance and Medicaid coverage to families with minor children.  Employment Services assists recipients in becoming self-sufficient.  See Social Services.

Worthless Check Lookup

Yard Waste - City  704-336-2673
See Recycling

Youth and Family Services 704-336-7337
Social Workers (only if case is currently active) 704-336-2131
Services for individuals and families at risk of child abuse, neglect, exploitation, emotional disturbance, or aggressive behavior, including a Child Abuse Hotline, assessment and screening, child and family intervention, foster care, adoptions, juvenile services, and a juvenile detention facility.  See Social Services.

Zoning Administration 
(Neighborhood Development/City Engineering/Planning Commission)
The Zoning of a property is a designation that specifies how  a piece of property can be used within a city. Zoning districts are created to attract certain types of development such as single-family homes, offices, neighborhood business, general industry and institutions like schools and hospitals. The City of Charlotte zoning functions are divided into three distinct areas of responsibility:
       Residential Issues/Zoning Enforcement/Zoning Use Permits
City of Charlotte Neighborhood Development - Code Enforcement Division  704-336-3569
Conducts Zoning Inspections of Residential Construction, Issues Zoning Use and Sign Permits, provides zoning verification letters and enforces the City's Zoning Ordinance.
       New Commercial Projects
City of Charlotte Engineering & Property Management Department 704-336-6692
Conducts site plan reviews and inspections of New Commercial Construction and Inspects New Sign Structures and signs designated for new commercial construction.
       Board of Adjustment
Charlotte Mecklenburg Planning Commission 704-336-3818
Provides administrative support to the Zoning Board of Adjustment, oversees the creation of Zoning Appeals, Variances, and provides final interpretations of the City's Zoning Ordinance.

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