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Call 311 - 7 days a week, 24 hours a day.    
If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 311, call (704) 336-7600
 
 
Cable Television Service   
704-336-CATV (2288)
To resolve problems or make comments about cable television service, call the cable company first.  If the company does not respond satisfactorily, contact the Cable Television Division.  See Television
 
Camps 
704-336-2561, 704-336-3854
See Cooperative Extension,  Parks and Recreation

Carpool / Vanpool 
 
704-336-RIDE  (7433)
Charlotte encourages carpooling and provides centralized information for citizens who wish to set up a carpool.  City vans are available for use, as van pools, by groups of commuters.

Cemeteries  (City)  
704-336-2123
Six municipal cemeteries are located throughout Charlotte and are maintained by the City.

Charlotte Area Transit System  (CATS)  
704-336-RIDE (7433)
See Bus Service

Charlotte Convention & Visitors Bureau  
704-331-2700
See Visit Charlotte

Charlotte - Douglas International Airport  
704-359-4000
See Airport

Charlotte Nature Museum  
704-337-2660
See Museums

Child Abuse  
704-336-CARE  (2273)
See Abuse and Neglect

Citizen Corps Coalition
704-347-8254
A partnership of the City, County and the Red Cross, the Citizen Corps Coalition is a program designed to help citizens in Charlotte - Mecklenburg become better prepared for preventing and responding to crime, public health issues, terrorism, natural disasters and emergency scenarios of all kinds through a series of ongoing training and development initiatives.

City Attorney  
704-336-2254
See Attorney

City Clerk  
704-336-2247
The clerk maintains a permanent record of proceedings and official documents for the City Council and the Civil Service Board, and provides information on advisory boards.

City Council
Agendas and Minutes   704-336-2247
Members   704-336-2241
The Council's business and zoning meetings are broadcast live on The Government Channel (Cable Channel 16) the second, third and fourth Mondays of each month.

City Manager  
704-336-2241
Charlotte operates under a council/manager form of government.  The City Manager administers the day-to-day operations of City government and implements the policies enacted by City Council.

Clerk to the Board of County Commissioners  
704-336-2559
Prepares and maintains agendas and minutes of the Board of County Commissioners meeting and receives applications for Advisory Board vacancies.

Comments / Compliments / Complaints  
704-336-7600
Citizens can call CharMeck 311 or the individual department or agency.

Communicable Disease  
704-336-6438
Services to prevent the spread of infectious diseases in the County.  See Epidemiology, Health Department, Public Health

Community Development
City   704-336-3380
County   704-336-4320
Preserves communities by providing suitable living and economic opportunities for those with low and moderate incomes.  See LUESA, Housing Preservation and Development, Neighborhood Development.

Community Empowerment  
704-336-3380
See Neighborhood Services

Community Health Services
704-375-0172
Provides community health education and services. Assists with the purchase of prescription medication for low-income families. Provides diabetes services and Parkinson's support groups. See Health Department

Community Improvement
See Neighborhood Development Code Enforcement (NDCE)

Community Relations Committee 
704-336-2424
The Charlotte-Mecklenburg Community Relations Committee administers the City's anti-discrimination ordinance, which prohibits discrimination in public accomodations because of race, color, religion, national origin, familial status, sex, or disability. The Committee also sponsors a dispute settlement program, which is an alternative to the court system and seeks to settle disputes through mediation instead of litigation.

Community Resource Office  
704-336-4809
See Volunteers

Community Service Work Program
704-342-6035
County & Courts Office Building
720 E. 4th St., Room #306

Community Social Workers
704-336-4850

Counseling, leadership, training, and support for the Dalton Village, Earle Village, Hall House, and Highland Elementary School communities.

Convention Center  
704-339-6000
The Charlotte Convention Center (501 S. College St.) has 6.2 acres of exhibit space, 46 meeting rooms and a 35,000 sq. ft. ballroom.  The building also features three outside terraces and a 275-seat cafe.  Call for show and sale information.

Cooling Emergencies
704-371-3001
See Crisis Assistance.

Cooperative Extension Service  
704-336-2561  
Community and Rural Development   704-336-2692
Forestry and Horticulture   704-336-2561
Home Economics   704-336-2692
4-H and Youth   704-336-2082
Nutrition Education Program   704-336-4034
Education and counseling on agriculture, home gardening an landscaping, tree care, food preparation and safety, nutrition, clothing, home decoration and maintenance, community and neighborhood planning, youth programs, and camps.

Corporate Communications (City)  
704-336-2395
See Information

County Attorney 
704-336-2472
See Attorney

County Commissioners  
704-336-2472
See Board of County Commissioners, Clerk to the Board of County Commissioners

County Manager  
704-336-2472
Chief administrative officer appointed by the Board of County Commissioners to manage day-to-day operations of County government.

Court Services  
704-336-2027
Arrest processing   800-247-9658 or 704-336-8100 (inmate information)
Case management   704-336-2027 
Structured day program/alternative sentencing   704-336-3703
Warrants  (magistrate/to take out a warrant)   704-336-7844
Warrants  (repository/status)   704-347-7809
Coordinates services among criminal justice system agencies.

Courts of Justice  
704-347-7809
Missed court date, citations, missed court appearance

Cricket Arena
704-372-3600

A 10,000 - seat performance and sports arena operated by the Charlotte Regional Visitors Authority
2700 E. Independence Blvd.

Crime  (to report a crime, 24-hours a day)
Emergency   911
Non-emergency   704-353-1000
Non-emergency crime is one that does not require an on-the-scene investigation, such as car and tag theft, outbuilding break-ins and check and credit card fraud.

Crime Prevention  
704-336-2310
Crime prevention is a major emphasis of the Charlotte-Mecklenburg Police Department.  Officers are available to help organize Neighborhood Watch programs.  They also conduct educational programs in schools and the community.

Crime Stoppers  
704-334-1600
Citizens with possible information involving a crime are encouraged to call the Crime Stoppers hotline.  Information can be reported anonymously and a cash reward is available in some cases.

Crisis Assistance  
704-371-3001
Provides financial assistance to low-income households during periods of dangerously low or high temperatures.

Curb It Program  (City)  
704-336-2673
See Recycling

Customer Service & Information Center  
704-336-7600

See Information

Data Processing
City   704-336-2914
County   704-336-2003
Computer services for City and County government

Dead Animals   
On City streets   704-336-2673
On City streets - after hours & weekends  704-336-4165
On County roads (NCDOT)  704-596-5782 or 704-394-8321
See Special Services

Death Certificates  
704-336-4799
Death certificates for deaths from 1913 to the present are available at the Walton Plaza (700 E. Stonewall St.) or by phone.  For certificates prior to 1913, call 919-733-3000 or 919-733-3526.  See Medical Examiner, Health Department

Dental Clinic   704-350-7300
Call for clinic appointments.  See Health Department, Public Health

Developmental Disabilities  
704-336-7100
Evaluation, parent training, preschool services, alternative family living, and case management for children and adults with developmental problems.

Disabled Services
City:
Special Transportation Service   704-336-2637
Human Resources - City ADA coordinator  704-336-2285
County:
Special Transportation Service  (1st time Registration)  704-336-4812, previously registered  704-336-4547
Human Resources - County ADA coordinator   704-336-2931

Disaster Response  
704-336-2412
See Emergency Management

Discovery Place  
704-372-6261

See Museums

Discrimination  
704-336-2424
See Community Relations Committee, Minority Affairs

Disease Control  
704-336-5498,  704-336-6438
See Communicable Disease

Dispute Settlement  
704-336-2424
See Community Relations Committee, Minority Affairs

District Attorney 
704-347-7891
Prosecutes all persons accused of crimes, and advises and counsels law enforcement officers.

Domestic Violence 
Main number  704-336-7666
United Family Services 704-336-4126
Victim Services 704-336-3210
Information, referral and education for victims of domestic violence.  See HERO, NOVA

Driveway Permits  (City)  
704-336-6692
For review and approval of new driveway connections to streets inside the city.  See Streets.

Drug Abuse
704-336-3067
(Formerly the 7th Street Detoxification Center)
Emergency Detox is open 24 hours.
See Substance Abuse

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