Anyone desiring to use STS must complete an Application for Certification of ADA Paratransit Eligibility. Please send completed applications to: 

Special Transportation Service
545 Spratt Street
Charlotte, NC 28206

Or fax them to:

704.336.5119

Depending on the nature of your disability, STS may also require that you be certified by a Functional Assessment professional that you are unable to use CATS Fixed Routes Buses. STS staff will let you know if this assessment will be required. The new ADA regulations require that STS transport those with disabilities who:

1. Are unable to board, ride or get off an accessible bus without the assistance of someone, other than the operator of the lift or other boarding device, or
2. Are able to board, ride and get off an accessible bus, but require Transportation during a time when such a bus is not being used on a route, or
3. Have a specific impairment-related condition that prevents them from traveling to or from a bus stop.

If you live within Charlotte's City limits or the towns of Pineville and Matthews, or if someone can get you to where you will be within the city limits, and your destination is within this area, STS rides are possible.