Individuals interested in applying for STS and STS II can receive an application via mail, fax or from the internet at www.ridetransit.org. To receive an application via mail or fax, contact STS at 704-336-2637or click here to download your application.
On your application, you will need to describe your disability and how it impacts your ability to use CATS fixed route service. The application must be verified and signed by a medical, rehabilitation or healthcare professional.
After you've completed your application, mail it back to STS at 545 Spratt Street Charlotte, NC 28206.
Once STS receives your application, you will be contacted to schedule your appointment for an in-person interview and possibly a functional assessment.
All interviews will be conducted by the Charlotte Transportation Center, located at 310 East Trade, Charlotte, NC 28203. Interview hours are 9:00 AM to 4:00 PM, Monday thru Friday. Based on demand, Saturday interview hours may be available.
Once your interview and assessment are complete, you will be considered either:
Those considered as eligible to ride STS will be sent a letter of determination stating their certification and their eligibility to use CATS' STS service.
Applicants determined to be ineligible or eligible with conditions may appeal their evaluation. An independent panel has been established to hear appeals and does include a person with a disability.
