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Mission Statement
To improve the quality of life for everyone in the greater Charlotte region by providing outstanding community-wide public transportation services while proactively contributing to focused growth and sustainable regional development.
Vision
Successful accomplishment of the CATS Mission will mean that the following conditions are realized:
- A steadily increasing share of transit competitive travel markets in the Charlotte region choose to use public transportation on a regular basis.
- The citizens of the region value public transportation as an important public service, which benefits the community as a whole by consistently and efficiently providing exemplary service that meets diverse individual needs.
- Public transportation employees are seen and see themselves as committed, competent and motivated members of the region's premier public service.
- CATS is recognized both locally and nationally for its contribution to effective, innovative and community focused regional development.
CATS Strategic Goals/Themes
In order to achieve the CATS Vision, the following Strategic Goals and themes have been established to guide development and operation of the regional public transit system:
- Customer Service Focus
Provide safe high-quality transportation services to all customers, and support our employees in that endeavor.
- System Development
Expand and enhance public transportation services to retain current customers and attract new ones by providing services that meet customer and community needs while supporting transit-oriented and pedestrian-friendly land use patterns.
- Fiscal Responsibility
Ensure cost-effective, efficient and responsible use of resources and aggressively pursue funding partnerships to supplement local resources.
- Community Benefits
Provide social, economic and environmental benefits to the community through system operations and improvements, and promote community awareness of these contributions.
- Prepare for the Future
Pursue process improvements, business practices, and technologies that will support cost-effective and customer-friendly service delivery in the future.
- Invest in Employees
Provide training and career development support that enhances employees' ability to perform their jobs and be prepared for promotional opportunities. |
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