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Radio Communications

Current Radio System

The City of Charlotte Business Support Services Communications Division consists of a full service, customer owned and maintained (COAM) wired and wireless infrastructure to include the subscriber equipment. 

The wireless voice platform is the Motorola 4.1 Smart Zone system, consisting of six 28-channel Simulcast sites, and two 5-channel sites in the 800 MHz public safey spectrum supporting approximately 11,400 subscribers.  The system currently process approximately 2.8 million push-to-talk requests per month making it the busiest Motorola system in the U.S. all while maintaining a system availability of 99.9925% over a 12 month period.  The wireless data platform is the RD-LAP 5-channel supporting mobile data applications.These infrastructures support not only the City of Charlotte Key Business Units & Mecklenburg County but other local municipalities & Federal agencies in the surround area. 

Since 2001, the over 13 million dollars in grades were completed on the system infrastruture to ugrade it from Smart Zone 3.0 to Smart Zone 4.1.12 with dedicated licensed digital microwave.  There are a total of 39 Motorola Gold Elite consoles among the 7 dispatch centers located throughout the county.

Radio System Background

The genesis of the current City-County public safety radio system began in the mid-1980s.  Prior to that time the Charlotte Police Department and the Mecklenburg County Police Department each utilized a conventional repeater system (450 UHF).   County Police had 2 channels and 2 repeaters, and City Police had 6 channels and 6 repeaters.  Charlotte Fire operated on its own system (460 UHF) with 5 channels; and the Sheriff's Department operated on low band (35) frequency.  

In 1984 the County installed a new 5-channel trunking system on an 800 MHz frequency to initially test on non-public safety agencies.  The Federal Communications Commission designated the 800 frequency for public safety use.  A year later the system was moved to a taller Motorola-owned tower on Sugar Creek Road, and backup systems were added to place County Police on the trunking system.   In 1986, the City field-tested the system.  

In 1988, the two bodies jointly designed a countywide 800 MHz trunking radio plan to relocate communications systems for City Police, Fire, and Park Rangers.  As a result of this plan: 

  • City installed 20-channel simulcast site at Tyvola Road
  • City upgraded equipment at Sugar Creek site
  • City installed 13 consoles and microwave/fiber optic path for Police and Fire Communication Centers
  • City purchased 1,000 portable, mobile and station receiver radios for Police, Fire and Park Rangers
  • County obtained FCC licenses for all sites
  • County upgraded Sugar Creek site from 5 channels to 20 channels
  • County purchased 260 portables, 400 mobiles and 5 consoles for County Departments 

In June 1990 the Charlotte Police Department became fully operational on the trunking system. The Charlotte Fire Department joined the system in January 1991.  In 1992 the City and County increased the trunking system capacity from 20 channels to the maximum 28 channels to reduce the probability of system overload during peak hours of communications.  Other system upgrades since 1995 include: 

  • City installed two 28-channel simulcast sites at Bellhaven Boulevard and in Matthews
  • County installed 4 SmartZone Sites
  • A 10-channel site (now  15 channels) on the WDAV tower in Huntersville
  • Two 5-channel SmartZone systems on leased towers in the Lake Wylie/Mountain Island Lake areas
  • A 5-channel SmartZone site on the Charlotte-Mecklenburg Government Center
  • County installed a SmartZone switch at the Sugar Creek site 

Since then, over 50 agencies have become operational on the system including the Towns of Cornelius, Davidson, Huntersville, Matthews and Pineville, and Charlotte-Mecklenburg Schools.  While the radio system is primarily for public safety, other City, County, Town, and School departments operate on the system.  Also various state and local public safety agencies in the region access the system through talk-groups. 

 

Tower Site Overview for Voice System