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Time Warner Cable Terminates City Of Charlotte Cable Franchise
Effective January 31, 2009, Time Warner Cable's (TWC) cable franchises with both the City of Charlotte & Mecklenburg County have both been terminated by the cable operator.
Under a North Carolina law passed in 2006, TWC was able to terminate its franchise agreement once AT&T applied for and received a State-issued video services franchise and filed the required notices with the City. AT&T reported in December 2008, that it is now able to provide cable service to one or more residences within the City and County. Upon this notification from AT&T, TWC was eligible to notify the City that it was terminating its local franchise effective January 31, 2009. TWC had previously secured a State-issued video franchise to service Mecklenburg County.
Complaint Issues:
The Charlotte-Mecklenburg Cable Office can no longer accept and/or help resolve complaints received from TWC cable customers. All complaints from customers must be sent to the Consumer Protection Division of the North Carolina Department of Justice's Attorney General's Office. Contact information for the Consumer Protection Division is as follows:
N.C. Department of Justice
Consumer Protection Division
9001 Mail Service Center
Raleigh, NC 27699-9001
Call: 919-716-6000 or 1-877-566-7226 (1-877-NOSCAM) to obtain a complaint form.
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Visit their web site at: www.ncdoj.com/consumerprotection/cp_cable_overview.jsp
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