The Quality Improvement Division assists the Local Management Entity (LME), the Provided Services Organization (PSO) and MeckCARES to continuously improve services to consumers.  Core elements involved with the quality improvement process are:

Access and Services: Do consumers have access to the care and service they need?  Does Area Mental Health resolve grievances quickly and fairly?

Qualified Providers: Are the qualifications and credentials of all providers checked carefully ?

Staying Healthy: Helping consumers to maintain good health and avoid illness.

Getting Better: How well do the LME, the PSO and MeckCares care for consumers when they become sick?

Living with Illness: How well does the LME, the PSO and MeckCares help consumers to manage chronic illness?

• Forms
• Policies
• Manuals & Guides
• Building a Culture of Safety 

The Mecklenburg Provided Services Organization (PSO) Documents

• PSO Performance Improvement Plan
• PSO Consumer Handbook [English]  [Spanish]

Quality Improvement Team Members

• Jan Sisk 704-621-1982
• Carol Goerner 704-336-7109
• Rene Belton 704-336-7053
• Jim Cunningham 704-336-4906
• Paula Cox 704-432-4267
• Catherine Torrence 704-432-4292
• Cindy Jeffcoate 704-432-0146
• Evelyn Cross 704-432-3058 
• Linda Margerum 704-336-7187