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Volunteer at CLT!
The airport is looking for energetic and outgoing volunteers to meet, greet and assist passengers during their travel experience at CLT. Make a difference and become a part of this new and exciting customer service program. For more information about volunteering at the airport, please call 704-359-1120 or email volunteer@charlotteairport.com. The airport has created a short, 6-minute Volunteer Program Video that shows CLT Volunteers in action to offer a better understanding of the program and its purpose. You may also complete the Volunteer Program Application, and mail it to: Charlotte Douglas International Airport Volunteer Program, Lauri Golden P.O. Box 19066, Charlotte, NC 28219 Phone: 704.359.1121
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Mission Statement
"The CLT Volunteer Program is committed to providing airport customers a positive experience through exceptional service and Southern hospitality."
Program Objectives
To provide assistance to customers in areas of the terminal including concourses, atrium, baggage claim and ticketing.
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Volunteer Qualifications
Volunteers should be able to work well with people, be willing to assist others, possess good communication skills, be reliable, be committed and physically able to perform the duties of the job. Volunteers must be at least 16 years old.
Volunteer Responsibilities/Duties
Assist passengers with...arrival/departure information, way-finding, baggage info, paging services, ground transportation info, connecting flights, gate locations, using airport resources, etc.
Volunteer Uniforms
Dress:
1. Official Volunteer Shirt (provided by the airport)
2. Slacks- Black
3. Comfortable shoes
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Volunteer Training
Volunteers are required to participate in a one-day training program. Topics covered will include airport security information, customer service training and an overview of the airport and facility.
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Volunteer Program Theme
CLT's Volunteer Program is themed around racing, one of the City's most popular tourist attractions. Volunteers are outfitted in teal and black, NASACR-style pit crew shirts that read "Flag Me Down For Airport Information" on the back. Additionally, the program has been deemed the "CLT Pit Crew." Perhaps a customer needs to "refuel," the volunteer can direct them to the nearest Starbucks. Maybe a customer needs to make a "pit-stop," the volunteer can direct them to the nearest restroom.
Volunteer Shifts (seven days a week, 365 days a year)
Four Hour Shifts are preferred:
Shift A: 8:00 a.m.- 12:00 p.m.
Shift B: 10:00 a.m.- 2:00 p.m.
Shift C: 12:00 p.m.- 4:00 p.m.
Shift D: 4:00 p.m.- 8:00 p.m.
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Volunteers at the program's offical kick-off celebration in May 2005.
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