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Volunteer at CLT!
The airport is looking for energetic and outgoing volunteers to meet, greet and assist passengers during their travel experience at CLT. Make a difference and become a part of this new and exciting customer service program. For more information about volunteering at the airport, please call 704-359-1120 or email volunteer@charlotteairport.com. Meet some of our Airport Volunteers. See volunteers in action and learn more about the role of a volunteer at CLT! Learn more here.
You may also complete the Volunteer Program Application, and mail it to:
Charlotte Douglas International Airport
Volunteer Program, Lauri Golden
P.O. Box 19066, Charlotte, NC 28219
Phone: 704.359.1121
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Volunteer Qualifications
Be able to work well with people, willing to assist others, possess good communication skills, be reliable, committed and physically able to perform the duties. Volunteers must be at least 16 years old.
Volunteer Responsibilities/Duties
Assist passengers with obtaining Airport information including wayfinding assistance, gate locations, using and locating Airport resources, etc.
Volunteer Shifts (seven days a week, 365 days a year) Volunteers are required to complete a minimum of two four-hour shifts each month. Shift times are designated by the Airport.
Shift Times:
Shift A: 8 a.m.- 12 p.m.
Shift B: 10 a.m.- 2 p.m.
Shift C: 12 p.m.- 4 p.m.
Shift D: 2 p.m.- 6 p.m.
Shift E: 4 p.m. - 8 p.m.
Volunteer Uniforms
The "official" volunteer uniform consists of: Yellow Oxford (provided by CLT) and black or tan pants and comfortable shoes.
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Training
Volunteers are required to participate in a one-day training program. Topics covered include security information, customer service training and an overview of the Airport and its facilities. Additionally, on-going training programs are offered to volunteers throughout the year.
Mission Statement
"The CLT Volunteer Program is committed to providing Airport customers a positive experience through exceptional service and Southern hospitality."
Want to be a part of this exciting program? CLT is looking for more energetic and outgoing citizens to join the program. Interested participants are encouraged to call 704.359.1120, email volunteer@charlotteairport.com or submit an application and mail to the address listed above.
Volunteers do not perform duties such as handling luggage, pushing wheelchairs or enforcing the rules and regulations of the Airport and Federal Government.
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