PROCEDURE:

Step One/Initiation of Appeal: When a person wishes to appeal an Airport parking ticket, he or she must do so in writing within thirty (30) days of the date on the ticket. 

The letter must state the grounds for disputing the ticket and must also include:

     The citation number *
     Vehicle tag number  *
     Address  *
     Telephone Number  *
     Email address (if available)

    *Required information

     Failure to include all required information may result in the appeal being denied.

    The letter must either be faxed or mailed to:

    Airport Operations
    Charlotte Douglas International Airport
    Post Office Box 19066
    Charlotte, North Carolina 28219
    Fax # 704.359.0125

Step Two/ Administrative Review: The Assistant Aviation Director for Operations, Parking Manager, or Captain of the Airport Law Enforcement Officers may, upon initial administrative review, excuse a ticket for a valid justification.

If any one of these three authorized individuals denies an appeal, however, that individual shall automatically bring the matter to the attention of the other two individuals for a committee determination.

The ticket may be excused if a majority of the three individuals finds that a valid justification exists to do so.  A written notice of the outcome of the Administrative Review shall be issued via email within ten (10) business days or in writing within fifteen(15) business days.

If the appeal is denied, the notice must indicate that the person has ten (10) days to either: (a) pay the ticket before a late fee is added; or (b) request a formal Appeals Hearing. In order to request a formal Appeals Hearing, a bond must be posted in an amount equal to the parking penalty.