News & Traffic
About Us
Construction
Customer Care
Education
Environment
Grease Free
WaterSmart
Drought Central
Print this PageSite Feedback
 
 

Charlotte Water (formerly Charlotte-Mecklenburg Utility Department or CMUD) is community-owned and provides safe drinking water and cleans our community's wastewater. Reinvesting in our system is possible soley through funds from water and sewer bills.

Have a Question? Give Us a Call.
Dial 311 or 704-336-7600 to:

  • Request Water Service On or Off 
  • Change Addresses
  • Report a Water Leak 
  • Ask a Billing Question
  • Check Current Balance
  • Report a Sewer Spill

Online Services:

Residential Customersprotecting plumbing, fix leaks, what is ok to put in disposal.


Learn about: 

Other Links  


Links to other utilities in Mecklenburg County; 

Commercial Customer Section
 

How do I get water turned on in my name?
Call 311 or 704-336-7600 and ask for water move in, out, or an account transfer. Note: A $39.00 service charge will apply to water 'turn on' requests. MORE.

 
Industrial Customer Section

 

 

no-drugs-down-drain
Keep Your Pipes Clear, And  Our Water Safe!

When cleaning out your unused medications, be sure to  properly dispose of them and protect our water supply.   

         *  Prescription and over-the-counter medications should be
             disposed of in the trash.

         *  Dissolve pills in water and mix with kitty litter. Put this in a
             secure, lidded container in your trash. 

         *  Never flush medicines, grease, oils, diapers, wipes or other
             objects.




Frequently Asked Questions About

*   Starting a New Water Account 
     (please call 311 or 704-336-7600) 

*  
Water Bill or Billing

*  
Budget and Rates 

*   Where my plumbing starts or how to fix
     private leaks

*   Filling / Refilling a Swimming Pool

*   Spray paint marks on yard 
     Call Before Digging

 

 

 
*   Changes in Water Quality, or about 
     prescription drugs and drinking water

*  
Changes in Water Pressure

*
   Water Leaks Under the Street

*   Sewage Backups in a Home

*
   Sewage Overflows from Manholes

*  
Odor at Wastewater Treatment Plants

*  
Reclaimed Water