Charlotte's Future
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​​​The Revenue Division serves as the City's official revenue collections unit in accordance with State statute. We provide billing, collection and depositing services for over 281,500 accounts for the Charlotte Mecklenburg Utility Department and City/County Storm Water Services. We assist other departments with the miscellaneous collection and deposit of moneys for benefits, transit passes, loans, liens and citations.


oversees division operations, policies and personnel matters. 
Accounting Control is responsible for account reconciliation, financial reporting, budget and internal control/compliance.
Collections provides cashier, e-business, remittance processing and revenue recovery services.

Billing is responsible for the generation and distribution of the City Services (utility and storm water) bills. Customers may receive their bills electronically or via the US mail.

Division Manager
Susan Walker