The CLT Volunteer Program is committed to providing Airport customers a positive experience through exceptional service and Southern hospitality.
Identified by wearing yellow oxford shirts and “ask me” name tags, volunteers can be found throughout the terminal.
Airport Volunteers welcome passengers, answer questions, and provide wayfinding assistance. They know how to help passengers get where they need to go by locating stores, restaurants and airline gates.
Volunteers do not escort passengers to connecting flights, handle luggage, push wheelchairs, provide special assistance services, enforce rules and regulations of the Airport and Federal government or assist in the travel of passengers under the age of 18. Passengers requesting these services may contact their airlines directly
Since the program’s inception in 2005, it has grown to include more than 70 volunteers that assisted 219,000 customers and donated 7,000 hours during 2013.
Meet an Airport Volunteer and learn more about his role at CLT in the video below.